16 January

More Thoughts on Facebook Messages / Facebook Email

I don’t claim to be great at email… But I am *way* worse on Facebook messages.

It is embarrassing how many emails I have missed over the months… and I should get some blame for those mistakes – but the product should get at least as much. Things just get lost and it’s more of a chat product than an email product.

… which wouldn’t be an issue if I weren’t getting so many messages via Facebook (kudos and a sign of growth / FB as indentity platform).

I have 3 inboxes now: Polaris, Gmail, Facebook. Each is equally important and very different. And each has issues. Doing email just isn’t as easy as it should be =(

I’ve written about this before:

- Facebook Messages: Uncomfortably Somewhere Between Chat, Messages & Email.
- It’s Time for Facebook to Rethink Email.

Some other quick ideas:
- allow me to separate chat and email.
- integrate messages into iPhone mailbox (either integration or forwarding).
- pull chat into an actual chat application (desktop) and email into an email experience. Gmail does this well. Learn from it.

- biggest move & most obvious move? Really build out an email product. why not? Facebook has become more of an identity platform than a pure social network. That’s a more valuable stance, by the way. Email (and my email address) are a key part of online identity. Google knows this well…

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