Viewing entries in
E-Commerce

My Favorite Products of 2014: From Applications to Gadgets

For the past several years, I have used December to write about my favorite products, digital habits, etc. And here again is my annual list of things I habitually use, love and rely on. There are obviously many, many other great products, apps, tools and gadgets - some fun and others meaningfully important to tech trends... this is simply a list of those things I use each and every day.

Applications, Tools and more...

Nuzzel and Pocket Both of these are new habits in 2014: Nuzzel is a new product and I simply find it to be the most effective and most efficient way to find and consume great content. And while, Pocket has been around, I have found myself using it daily in part because Nuzzel and Pocket work so well together, because Pocket works so well across device and Platform (iOS, Android, MacOS, etc) and because it works offline (great for reading during travel).

Spotify Spotify has been on this list since it launched… and in terms of daily minutes consumed, it is probably my most used product. We use it as a family and it's as much a part of my routine as my kids' (Raffi was our #1 artist of 2014… says a lot, right?). Once you spend the time to set playlists and explore new artists - the switching costs are also very high. I cannot imagine moving my music activity outside of Spotify: not only is it a great experience… it would be a great deal of work.

SportsCenter & WatchESPN Naturally I am a sports nut and am quite biased, but... I use these applications daily. SportsCenter for scores, stats, news and highlights (which has a major update coming in a few weeks) - and I use WatchESPN to watch Duke Football (whether on phone, Apple TV or other connected devices).

sportscenter widget

Overcast, Audible & iTunes Audio Books From Bill Simmons & Grantland to Serial to books on tape - I listen to a lot of audio content. I use: - Overcast for podcasts (like Serial and Bill Simmons) - the SportsCenter App's new On-Air functionality for live ESPN audio (like Mike & Mike and live games) - Audible and iTunes for audio books

Camera+ Gets better and better… Lots of other great options like Litely, but I eventually find myself happily returning to Camera+.

Twitter Notifications and Facebook Groups & Facebook Messenger Writing that Twitter and Facebook are part of my digital life would be rather obvious. So a couple features I now routinely use: - I actively manage and use Twitter Notifications to stay atop of news and content. Examples include getting notifications for @NikeStore (read more here), @BillSimmons, @BenedictEvans, @CNNbrk, and @AdamSchefter. - On Facebook, I use Groups regularly (both on web and now via application). We use it actively at ESPN for in-group communication and sharing. And I use Messenger more and more each month… particularly with friends who I do not regularly SMS with.

facebook groups app

iOS8 Widgets and... iOS8 Extensions - Pocket, Buffer, etc Extensions and Widgets have been a part of android for a while (or the capability) - but with ios8, this functionality opens up so many different use cases for users and app publishers. Pocket, Evernote, Pinterest, SportsCenter, Nuzzel, Wunderlist, Buffer and others suddenly become more routine / daily behaviors for me.

pocket-extensions

Travel Bundle: United, Uber, Passbook, Tripit, HotelTonight I've been on the road quite a bit recently and each of these apps is used with each trip. The United App is totally redone, reliable and integrates nicely with Apple's Passbook. Tript is terrific and I forward plans and confirmation reservations to the plans@tripit email service. Works perfectly. I have also used HotelTonight several times this past year and been pleasantly surprised by how elegant and easy it is… and they answered my biggest ask: the ability to book multiple days ahead.

Health Bundle: MyFitnessPal, Argus, Pedometer+ and Instant Heart Rate by Azumio No rhyme or reason as to how I use each of these together… but 2014 was the year for me where I moved entirely from hardware tracking to software. I use MyFitnessPal for tracking nutrition habits and logging activities. Pedometer+ is the simplest way to view movement (I use their simple iOS8 widget. And I use Argus and Instant Heart Rate to simply monitor and log simple performance during cardio workouts.

Video Bundle: iTunes, Netflix, Watch Disney Junior & Watch Disney Channel, Apple TV Maybe this is more a habit of the kids… but they have amassed quite the library on iTunes and a queue of favorite characters and shows via Disney's Watch apps and Netflix's playlist.

watchdisneyjr

Dropbox On this list year after year… deserves to be on this list more this year than any before - between file management, photo backup, and team collaboration.

Skitch Old reliable. Use it several times each day.

Evernote Skitch's parent company and product - Evernote is also old reliable. They are a great example of platform ubiquity and interface consistency across all of those products. From iOS native application to the MacOS Desktop App - Evernote works seamlessly across all of my devices and the content is readily accessible and editable.

Also of note: Evernote's product marketplace is very unique. The products within are of terrific and surprising quality. The Pfieffer product line is really fantastic.

Mobile Day I wrote about Mobile Day last year and am still shocked by how few people know about it. If you take a lot of phone calls - you'll just love the app. Note: As of this past week, MobileDay has introduced a freemium model for users who place more than 10 calls a month.

Wunderlist I love the interface, shared lists and the new integration into ios8 widgets / extensions. Easy integration with other users (family or teammates) and easy integration via email (simply forward tasks or emails to me@wunderlist.com). I have fiddled with several list / to-do services and this has become my favorite. An ask for 2015: the ability to send tasks from multiple email addresses.

Screenflow & Android Screencast Both excellent tools to capture, share and test product design and functionality. Screenflow allows editing and Android's Native Screencast makes it so, so simple.

Gadgets and Gear and Misc...

iPhone 6+ The size discussion is polarizing for many, but the benefits far outweigh any perceived size inconvenience: - more real estate and new usability formats from developers - bigger and better battery live - amazing, amazing camera (can't be overstated how good it is)

OnePlus I love this Android device. I love the build, the size, the feel. I really like the Cynogen / Android install and the customization opportunities. Really well done. And perhaps most importantly: I love price. Unlocked and 64GB for $349. The price is a game-changer.

Tile Took a little longer to ship than I had hoped - but the product is really well made and the software pairs easily and nicely. I have a Tile on each of my keychains and find myself clumsily having to use the app once a week. Also a great, fun gift.

iPhone & iPad Connection Cables I give several presentations and demos in a given week.... And I almost always prefer to give it as a live demo and off of the actual device. These cables are life savers and I keep a pair (hdmi + dvi) in the office and in my bag.

Bose Wireless Headphones Note: I am NOT an audiophile. I look for comfort, ease, sound, and size.

I bought these bluetooth early in the year and, while other headphones might have better sound quality, I really enjoy them. I really wanted a pair of wireless, bluetooth headphones for travel - and ones that would be comfortable after many hours of usage. The Bose headphones work terrifically. My only critique (but I think newer models are improved) is around battery life.

If you want more research, here are some good comparisons by The Verge and Gizmodo.

NiteIze Gear Ties These things are brilliant and I go through them like candy… simple way to keep your cables organized. With daily use, they last 6-12 months and are an easy add-on to any Amazon order.

Bobo Bars and Raw Revolution Bars I eat the same thing each morning for breakfast: either a Bobo Bar or a Raw Revolution Bar. Both are great (although everyone's tastes are obviously different).

Nespresso VertuoLine Coffee I eat the same thing every morning and I drink a lot (yes, a lot) of coffee. THe new Nespresso Vertuo machine is just terrific. Unlike past generations which only brewed espresso - this now also brews coffee. It's delicious.

Lists from others...

Some related "best of" lists from other sources... what did I miss?

- Mashable: 11 Most Useful Tools of 2014 - The Verge: Best Gadgets of the Year - Cult of Mac: Best Apps of 2014 - Slate: Favorite Apps of 2014 - CNET: Best Products of 2014 - The Verge: This is my Next (a general collection of gadget "best of's") - TheNextWeb: 65 of the Best iOS Apps Launched in 2014

Note: I am an investor in Nuzzel and MyFitnessPal.

Nike Gears Up for Alabama vs. Auburn Iron Bowl on Twitter (Again)

There was very good response from my earlier post on Nike's use of Twitter and using it as an example of successful and time-sensitive social commerce. So I thought I would share a couple quick follow up posts related to Nike's use of Twitter on the heels of a couple great promotions.

I mentioned in the prior post that Nike does a very good job tying promotions and gear to live / big events (I used the Broncos & Seahawks Super Bowl as an example). Today marks a huge day for college football:

- it's the Iron Bowl and that's always a big deal (#1 Alabama vs. #15 Auburn) - it's the rematch of last year's classic Alabama vs. Auburn Iron Bowl - it has huge implications on the inaugural College Football Playoff (Alabama is the #1 team in the nation) - and it's a national event: 7:45pm on ESPN

This is Nike's tweet roughly 24 hours ahead of the game. I assume they will share it again around kick-off (or a different variation):

It's simple. It's clever (stay on a "roll" for "Roll Tide"). It links to Alabama football's handle. The imagery is fantastic. And it links to a page full of Alabama specific products (53 to be exact).

Such a simple but effective use of social to take advantage of current & timely events... and to drive conversation, usage and commerce.

alabama football

albama nike gera

Social Commerce Done Right: Nike's Takes to Social for "Twitter Only Sales"

If you are a sneaker aficionado, you are probably well aware of Nike's fantastic, online, social-only commerce routine. You might even have signed up for Twitter alerts from @NikeStore so that you never miss a special sale. And as a geek and a self-proclaimed sneakerhead (defined here: NYTimes here and here, FiveThirtyEight here)... Nike's Twitter usage is among the best examples of social commerce and part of my shopping habit (I actually have Twitter iOS notifications turned on for @NikeStore). And if you're not a sneaker fan, you should find Nike's tactics interesting in the same way that some brands have mastered Pinterest, blogging, etc. Nike has created an experience and specialness around their routines... and in the process, amassed a social following, engaged their highest value buyers / fans, and proved that social + commerce can indeed work.

Here's how it works and what makes Nike special:

1. Nike has a slew of special content and one-time sales (ie a sneaker Pop Up shop). These are often one-time colorways and styles of a certain sneaker. But Nike will also release special products tied to current events (like an Oregon football game) and so forth.

2. Nike shares these product launches via an online release schedule and then tweets each specific sale in the days leading up to the sale. The product preview page includes a "Launch Tips" section which encourages fans to follow @NikeStore and pre-register for the sale so as to expedite the purchase process (inventory is hotly contested):

3. Nike amplifies those tweets with other Twitter handles (ie running-related products are also shared via Nike's running handles).

4. product launches happen at pre-announced, defined times (usually 8am EST).

5. At 8am EST, @NikeStore tweets a special URL for the sale. Many of those releases are only available via Twitter - what Nike calls "Twitter Link Only (TLO)". Meaning, users have to follow @NikeStore to purchase the products.

6. The tweets arrive promptly at 8am EST and always have great visuals and a short, swoo.sh URL, like so:

photo 3

7. The shoes sell out within in minutes... sometimes seconds. The speed is pretty remarkable actually... again, encouraging followers to turn @NikeStore alerts on and to create their NikeStore.com account (with credit card on file of course).

8. The web purchase flow - on mobile and big-screen - is equally good looking: big visuals, social sharing tools, and focus on urgency.

nike kobe sold out

A couple other examples to highlight:

1. Nike had Christmas-day sales that coincided with the special shoes worn by its players (like Lebron James) that day. It was a Twitter-only sale.

Here is the pre-sale post... whetting the appetite:

And then the sale announcement:

Lebron then shared with his followers and posted an Instagram picture of his new shoes.

2. Nike does something similar during big sporting events. For instance, Nike now sells NFL jerseys and merchandise and during big, nationally televised games - they share related (and sometimes special) products via Twitter:

And lastly, my favorite screenshot: Nike's Launch Tips - which are included with pre-sale products.... again: encouraging users to follow Nike and not miss an opportunity:

nike tips

Nike Merchandises Rory McIlroy, Tiger Woods & the PGA Championship

I love golf. I love Nike. And I love Rory. Unsurprisingly, I've also written a fair amount about each - particularly Nike and its use of social media and commerce. Here's on more to add to that collection - Rory McIlroy is the world's #1 golfer and tees off at the PGA Championship today. He also is a Nike athlete.

Just ahead of Rory's opening round tee off, Nike released the following Facebook post - which includes Rory's attire and gear for the entire four-day tournament. That then links to a custom short URL (http://gonike.me/Valhalla) with all of Rory's gear and the wider Nike offering.

Nike of course did the same for their other major star: Tiger Woods (also shown below).

wpid-wp-1407440434792.png

tiger woods nike gear

My 2013 Digital Habits

It's an annual geeky, blogging tradition: share those products and services that have made their way into your daily routines. It's a simple reflection on those experiences that have become meaningful, those that have become less relevant, and those that others find interesting and useful. Mike Arrington used to publish an annual, very simple list of "Products I Cannot Live without": 2009, 2008, 2007, 2006. And like many others, I did the same. It's fun to revisit them and see which habits have stuck and, much more likely, what's changed.

So continuing the tradition - here is a simple, incomplete version of those products I use habitually in 2013... and notice that most of mobile focused and freemium models.

Personal, Work, Utility

Spotify (Premium) I've been a paying subscriber from day one and have always thought that their pay-for-mobile-model is brilliant... it allows users to get hooked through the desktop & web (their web product is a little-known gem), build playlists & favorites on the best and biggest screen available, and then roadblocks mobility. Smart.

Side note: Sean Parker's Hipster International is a great lesson in the power curation. Forbes has a great piece on it.

spotify

Evernote (Premium) Organize the web, your email, images, and so forth. The Chrome extension is fantastically done. And their mobile application suite gives quick access to important documents from any device, anywhere.

Dropbox (Premium) Like Evernote, it's a product that I use multiple times a day - personally and professionally. And like Evernote, it becomes more powerful (and habitual) as I move between different devices and locations. Between products like Evernote, Dropbox, SpaceMonkey, iCloud, Gmail, etc - I could purchase a new computer tomorrow and be fully setup / connected minutes later.

MobileDay Such a simple, time-saving app: one-touch dialing into conference calls.

MobileDay_–_One-Touch_Dial_Into_Any_Conference_Call_On_Your_iPhone_Or_Android

Nike+ Running I have used all of the wearable devices (Jawbone Up, Nike Fuelband, Fitbit) - but, while each is impressive in its own way, I haven't made one part of my daily routine. I continue to come back to the old-reliable Nike+ Running app. The app is well done, relatively accurate, social and fun.

MyFitnessPal Simply and effectively monitor your eating habits and caloric intake. The interface (on iOS and Android) is simple and many foods can be uploaded through bar code scanning. And while MyFitnessPal is part of my daily routine - the power of the application is that it changes your routine. (Note: I am an investor)

ESPN SportsCenter Of course it's a biased habit, but I use the SportsCenter application several times a day for scores, news, and video.

StoryBots This is less about my daily habit - and more about my three-year old son's... but Dillon uses the StoryBots suite of mobile applications almost daily. Their digital books and learning videos are fun and smart. StoryBots is created by JibJab and has a premium, monthly subscription. A great, related read: the New York Times' Babes in Digital Toyland piece over Christmas weekend. (Note: Polaris is an investor)

storybots

Amazon Prime (paid) Our house runs on Prime... and has for years. From diapers to foods to gadgets. And based on holiday 2013, 20m other households now run on Prime too.

Also: Amazon's Instant Video (free with Amazon Prime) is a remarkably under-the-radar, under-appreciated service. The library rivals that of other services and the kids content is really expansive.

TestFlight (paid) A necessary, efficient tool to provision access to application builds. We use TestFlight internally and externally - from testing to PR. Similarly, I use TestFlight to test and play with friends' or portfolio's applications.

Proto.io (paid) There are several tools available for quick prototyping... About a year ago I played around with Proto.io and have been actively using it since. Really intuitive and simple way to craft quick prototypes, distribute them and collect feedback. Excellent product.

Proto_io_-_Silly-fast_mobile_prototyping_

Jot Pro I do a lot of light-weight product sketching on my iPad and have gravitated to the Jot Pro stylus by Adonit. It's sturdy, accurate, and cheap. I tend to use the Noteshelf iPad application... but anything will do. Side note: Adonit and Evernote have teamed up on a new stylus... I have not played with it yet, but it looks intriguing.

Skitch (an Evernote Product) I use Skitch multiple times per day - almost always via the the Mac OS app - although the Chrome Extension does the job as well. It's a simple, effective way to do quick screenshots, light-weight editing, and sharing. The Evernote integration easily saves images to specific folders (although it can be a memory hog if you're not a premium user).

Social

FaceTime From family to work calls and candidate interviews, FaceTime is tremendous and far preferable to a phone call. But when video is not an option: try FaceTime audio. It's digital over wifi (so saves minutes) and the quality is remarkably crisp.

Photography Suites (paid) So many applications and photo tools - it's impossible to list them all... but I'll try with those that I use regularly: - Path, I still consider Path's lenses and filters to be the best - Camera+, great for shooting photos on iOS - Instagram, the quality of the content stream is remarkable. From friends to special-access accounts like Duke Basketball - Photoshop - Apeture, lightweight editing and management - Skitch, less around photos and more around screen caputres

duke bball

Facebook & Facebook Messenger More and more of my communication has shifted to Facebook messages... and much through the Messenger application.

Hardware

Apple TV & ChromeCast Each TV in our house is connected to either an Apple TV or a ChromeCast. With Apple TV, you have iTunes Radio and the immediate accessibility of movies, Netflix, Watch ESPN, etc. ChromeCast is remarkably simple and priced perfectly. And if you have a ChromeCast, here are 10 tips to get more out of it.

iPad Air I use my iPad Air more than any other device - including my laptop. It is so light and so fast. The most incredible part: it is as powerful as the original Macbook Air (2008). And if you cannot get over typing on the iPad, get a <$100 ultra-thin bluetooth keyboard.

Google Nexus 5 Not enough attention is given to this device. It is cheap ($349 unlocked), fast, light, and runs on native KitKat. I love the form factor and the Google Now / OK Google integration is fantastic.

nexus5

NiteIze Gear Ties These things are brilliant and I go through them like candy... simple way to keep your cables organized. With daily use, they last 6-12 months and are an easy add-on to any Amazon order.

geartie

Facebook Extends Mobile Ad Units from Likes to Installs to Downloads to Purchases

A couple weeks ago, I wrote about Facebook's mobile "Install" ad units now driving movie downloads. Over the Christmas holiday, another format arrived: "Shop Now". The unit itself is the same: a glossy, mid-stream ad that asks users to "Shop Now" (rather than "Install" or "Download"). Clicking the units keeps you inside the Facebook Application - which is a little confusing since it is an App Store icon and says "open in app". The landing page is a gift store for iTunes gift cards - like other Facebook digital gifts.

The interesting point is less around the unit / action itself... rather, it is that Facebook has successfully created single in-stream, mobile-only unit that is flexible enough to drive "Likes" (purchased by brands), drive Installs (purchased by developers), drive Downloads (purchased by media) and now drive sales (purchased by e-commerce companies).

photo 1

photo 2

Black Friday, Email Marketing and GMail's New Inbox

It's Saturday, the day after Black Friday, and my inbox is loaded with promotions about expiring offers, extended sales, and upcoming Cyber Monday. It reminded me that this shopping holiday relies heavily on email, GMail's new format now has a very significant impact, and that I had written an unpublished, related blog post about the subject early in November... Here it is! email promotion

Much has been made about the new Gmail interface and it's implications on email delivery / readership. Gmail now organizes emails algorithmically (Primary, Social, Promotions and Updates). This effectively filters emails from brands and commerce providers into sub-folders like Promotions and Updates. And while it is consumer friendly (I much prefer it) - it has significant implications for on commercial providers.

There are some good pieces about those effects - including from MailChimp who claims that open rates across their network drooped from 13% to 12%. Litmus did a similar study and noted a 7.75% decrease in Gmail open rates.

Perhaps that is why Bonobos sent the following email over the weekend. Instead of merchandising new products or a sale - the emails's primary (and only!) purpose is to have recipients move Bonobos into the Primary inbox.

Not only is that savvy - it is proof of how important email is to merchants... and how important these interface changes can be.

Bonbo

Coin: A Viral Launch

This is the definition of a product launch gone viral... and it's only for pre-orders. Of course, the product itself is compelling, intriguing, cool, and priced for mass appeal ($55). Product or content quality is a prerequisite... and Coin seems to have achieved that. But the launch itself was also well done and took advantage of the product-to-be's intrigue and interest: a great launch video, a gorgeous one-page site and order form, launch pricing (50% off), a viral loop + referral program, and easy sharing tools. The result:

Hours after launch, 46 of my Facebook friends had purchased and shared Coin (note: those are only the ones who shared on Facebook). And one purchase by me.

coin launch