Two weeks ago I wrote that it’s time for Facebook to rethink email. Facebook messages is currently a hybrid between chat and lightweight email. Considering that each of us have Facebook email addresses (ie ryanspoon@facebook.com), …

I find this example so interesting: two fast-growing e-commerce brands working together to solve one another’s needs: Bonobos delivers heavily discounted product to Fab, who delivers a user acquisition channel. From afar, I believe example …

I often give the advice of studying web leaders and learning from what they are great at. For instance, Amazon is unrivaled in the ease of navigation, findability and user experience. For user acquisition, onboarding …

I was introduced to Maker’s Mark Amabassador Club by my friend Chaz Yoon (LivingProof.com, previously a colleague at eBay). Chaz described it as one of the most unique and compelling “VIP customer” programs.

I rarely visit Foursquare.com (it’s one of those destinations that is almost entirely mobile). Nevertheless, Foursquare is doing very interesting stuff on its .com and is clearly focused on using the web to build out …

I always have to preface posts like this because Facebook is constantly testing new formats / features and it’s hard to tell what I see vs. what other people see. In other words, if it’s …

Here’s the Google+ right column. It’s getting awfully crowded / busy and its one large promotion for Google+ functions / features:

I logged into Starbucks’ wifi this morning and was presented with the below screen. I find it fascinating that Starbucks has an ad for “full behind-the-paywall access. Free.” This strikes me as very much an …

This week we learned of Facebook’s internal project (code-named Buffy) to build a Facebook Phone. Much of the tech press laughed: it’s too late! It’s too crowded! Facebook isn’t a hardware company! And so on.

Can you tell that there is a sale?
Can you tell it’s Black Friday?
Even though this is a screenshot from Sunday evening?

I Found the article, Groupon horror: Bakery must make 102,000 cupcakes, via Washington Post Social Reader app (written about here).

The bakery, based in Woodley, received 8,500 requests for a dozen cupcakes, far above the normally …

ESPN is getting closer! I have written a lot about ESPN’s usage – and potential usage – of Twitter. I have criticized and applauded. Here is an example of ESPN continuing to improve.