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The Power of Social Recommendations

Submitted by Ryan Spoon on August 7, 2009 – 3:00 pmComments

It’s no surprise that social recommendations work – they are based on connections, shared interests, references, etc. I’ve written many times that I believe conversation – enabling it, aggregating it, filtering it and applying authority / relevancy – is where the real-time-web’s great value is derived.

An example from last night that:
- proves the power of network-based sourcing (and demonstrates the size and robustness of Facebook)
- validates the missions of certain companies (like Aardvark for instance)
- likely frightens players in the recommendation space who are not innovating
- and raises a series of other questions (more below)

Last night, in a bit of a scheduling bind, I was trying to secure a nice Napa hotel for a post-wedding weekend getaway (between our belated honeymoon later in the year). After spending a few moments unsuccessfully researching highly rated hotels online… I found nothing. After calling a couple friends directly, I still had no leads. So I posed the question on Facebook and received 10+ lengthy, trusted responses in a couple hours. The quality of the responses far exceeded anything I found online because it came from trusted sources, was articulate, qualified and timely.

The questions out of this experience:
- in which verticals does it work and, depending on the space, how does the depth of experience change?
- how can this content be archived and search?
- if this list is truly better than Citysearch’s Top 10 Guide – how can is it made available in relevant ways outside of my network?
- can Facebook Connect enable the same experience and quality for sites off-Facebook?
- what role does Twitter play a role here considering that it is a public network?

facebook-hotel-recommendations

Popularity: 2% [?]

  • Interesting article and actually directly in line with what can be recently observed on Internet including the new Zappos platform (my.zappos.com) and what we call "social platforms"

    As for questions being asked, large subject!

    However, I personally think that it can be applied to almost any industry.
    The Facebook Connect API is really powerful and already allows you to integrate lots of info in external websites (one example: http://www.prototype-experience.com/)
    I already saw few e-commerce websites proposing you to ask for recommendations to your friends on social websites but the integration is still really limited.

    As for Twitter, the problem is maybe about being open but Twitter might be able to solve this: If a brand where to contact you following a question you had, would you trust it more if this brand would be clearly shown as recommended by your own network?

    Ultimately, Facebook recently started an important and need 360 degrees shift by opening itself after trying to gather everything.

    For me, mixed with data portability systems (openid and Oauth), "aggregators" like Disqus, and possibilities offered by browsers including HTML5, we will "soon" be able to transport our preferences and recommendations from our websites on any page we want and be able to interact with them while staying on the researched page (Might not be really clear but the new toolbar at the bottom of techcrunch.com is a good example)

    Jeremiah Owyang, former analyst at Forrester, recently made an interesting presentation about social e-commerce until 2015 (sorry can t get my hands on it) and I personally think that it summarizes it in a really good way and that marketers should embrace it asap.

    BTW, just discovered your blog through Twitter but already saw several interesting posts!
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