Redbox is a service I love, a product that is terrificly done and a business whose future is murky (negative: moving digital and Netflix as a competitor; positive: Netflix as an example of transitioning perfectly). One of underrated components of Redbox is their email interaction with customers... and in some ways, they are similar to Groupon, LivingSocial, Gilt Group and Rue La La: email marketing drives the business. So it wasn't surprising to me that, after my first Redbox rental, they followed up via email with the following promotion: confirm your email address and receive a free rental (DVD or Blu Ray). They understand the value of a verified, engaged email user... and they are willing to give free product away (they also make some direct revenue on the promotion because of rental 'late' fees). Smart.
Unrelated: they also do a great job with their website:
- crisp and good looking - four major actions: reserve, learn, find and research - big promotion for Facebook fanpage (1.9m fans!), their newsletter (per above) and the bog - easy-to-navigate list of available movies - with trailers and cast - the ability to send Redbox gifts (ie a Valentines rental via their Facebook app)
And Redbox.com:
