I don't claim to be great at email... But I am *way* worse on Facebook messages.
It is embarrassing how many emails I have missed over the months... and I should get some blame for those mistakes - but the product should get at least as much. Things just get lost and it's more of a chat product than an email product. ... which wouldn't be an issue if I weren't getting so many messages via Facebook (kudos and a sign of growth / FB as indentity platform).
I have 3 inboxes now: Polaris, Gmail, Facebook. Each is equally important and very different. And each has issues. Doing email just isn't as easy as it should be =(
I've written about this before:
Some other quick ideas: - allow me to separate chat and email. - integrate messages into iPhone mailbox (either integration or forwarding). - pull chat into an actual chat application (desktop) and email into an email experience. Gmail does this well. Learn from it.
- biggest move & most obvious move? Really build out an email product. why not? Facebook has become more of an identity platform than a pure social network. That's a more valuable stance, by the way. Email (and my email address) are a key part of online identity. Google knows this well...